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Help Center

We will do our best to provide all solutions to the problems raised or encountered by the players, so that the players can easily use our system.

1. Using Manual

Personal Profile

How to create profile?

  • Click the "Register" button.
  • Enter your phone number and password in the form, and then click the "Register" button in the form.
  • Your mobile phone will receive the "TAC Code".
  • Enter the "TAC No." and click the "Register" button in the form again to successfully register.

Reasons for failure and solutions:

  • The format of the phone number is incorrect. An example of the correct format is "0123456789".
  • The phone number already exists. Please try "Reset password".

How to login?

  • Click the "Login" button.
  • Enter your phone number and password in the form.
  • Click the "Login" button in the form to successfully log in to your account.

Reasons for failure and solutions:

  • The format of the phone number is incorrect. An example of the correct format is "0123456789".
  • Incorrect password. If you forget your password, please refer to "Reset password".
  • The account is frozen, please contact to customer service for details. Contact information

How to submit personal information?

  • Click the "My Profile" in the profile menu.
  • Find "Personal Information" and click "Edit", a small window will popup.
  • Fill your personal information in the popup window.
  • After completion, click the "Update" button in the popup window to successfully submit your personal information.

How to change account password?

  • Click the "Change Password" in the profile menu.
  • Enter the old password and the new password according to the instructions in the form.
  • Click the "Change" button in the form to successfully change the password.

Reasons for failure and solutions:

  • The old password is incorrect. If you forget your password, please refer to "Reset password".
  • "New password" and "Confirm new password" are not the same. Confirm that the "New password" you entered is the same as the "Confirm new password".

How to change the avatar?

  • Click the "Change Avatar" in the profile menu.
  • Click the avatar you want to change, and a small window will popup.
  • Click the "Change" button in the popup window to successfully change the avatar.

Forgot password, how to reset password?

  • Click "Forgot Password?" on the "Login" page.
  • Enter your phone number in the form and click the "Submit" button in the form.
  • Your mobile phone will receive the "TAC Code".
  • Enter the "TAC No." and click the "Submit" button in the form again.
  • Enter the "New Password" and then click the "Submit" button in the form to successfully change the new password.

Reasons for failure and solutions:

  • The format of the phone number is incorrect. An example of the correct format is "0123456789".
  • The account is frozen, please contact to customer service for details. Contact information

2. Transaction of Cash and Game Point

Deposit

How to make deposit funds to game ID?

  • Click "Deposit" on the home page.
  • Select the payment method in the form, and then click the "Next" button in the form.
  • Enter the required information according to the instructions, and then click the "Deposit" button in the form to successfully deposit funds to the game ID. Please refer to the following steps of the payment method:
    • Upload Receipt
    • Instant Transfer
    • e-Wallet Payment

Reasons for failure and solutions:

  • The "Amount" entered is less than or more than the set limit. Need to enter the amount in the set limit.
  • If the selected game is under maintenance. It is recommended to choose another game to try first.

Steps to upload receipt method.

  • Select "Upload Receipt" in the form on the "Deposit" page, and then click the "Next" button in the form.
  • Enter the "Amount" of the deposit, select "Promotion", select "To Game", and then upload the receipt image.
  • After completion, click the "Deposit" button in the form to successfully submit the deposit request.
  • The next step is to wait for our operator to process your deposit request. The processing time is about 5 minutes.
  • You can check the progress of the deposit request on the "Transaction History" page. Until your deposit transaction shows "Approved", the game you choose will get game points.

Reasons for failure and solutions:

  • The format of the uploaded receipt is incorrect. The receipt only accepts image formats, such as "jpeg", "png" and "gif". But "pdf" files are not supported.

Steps to instant transfer method.

  • Select "Instant Transfer" in the form on the "Deposit" page, and then click the "Next" button in the form.
  • Enter the "Amount" of the deposit, select the "Bank" to be used, select "Promotion" and select "To Game".
  • After completion, click the "Deposit" button in the form, and then wait to the bank's login interface.
  • When the page turn to the bank login interface, enter the username and password.
  • Your mobile phone will receive the "TAC Code" sent to you by the bank.
  • After entering the "TAC Code", the funds have been successfully deposited. The game will automatically gets game points.

Reasons for failure and solutions:

  • Successfully deposited but didn't get game point. You can check the record on the page of "Transaction History", click "view", a small window will popup, and then click "Re-connect" to get back the game points.
  • Successfully deposited but didn't get game point, and the transaction record showed "Rejected". Please contact to customer service for details. Contact information

Steps to e-wallet payment method.

  • Select "e-Wallet Payment" in the form on the "Deposit" page, and then click the "Next" button in the form.
  • Enter the "Amount" of the deposit, select the "Wallet" to be used, select "Promotion" and select "To Game".
  • After completion, click the "Deposit" button in the form, and then wait to the e-wallet payment interface.
  • When the page turn to e-wallet payment interface, open the phone's e-wallet APP, and then scan the QR code on the page.
  • After scan is successful, the funds have been successfully deposited. The game will automatically gets game points.

Reasons for failure and solutions:

  • Successfully deposited but didn't get game point. You can check the record on the page of "Transaction History", click "view", a small window will popup, and then click "Re-connect" to get back the game points.
  • Successfully deposited but didn't get game point, and the transaction record showed "Rejected". Please contact to customer service for details. Contact information

Withdraw

How to cash out from game balance?

  • Click "Withdraw" on the homepage.
  • Select the bank account to receive the withdrawal in the form, and then click the "Next" button in the form.
  • Select "From game" you want to withdraw and enter the "Amount" of the withdrawal.
  • After completion, click the "Withdraw" button in the form to successfully submit the withdrawal request.
  • The next step is to wait for our operator to process your withdrawal request. The processing time is about 15 minutes.

Reasons for failure and solutions:

  • There is no bank account to choose. You must add a bank account first. Please refer to "Add bank account".
  • Insufficient game balance. The amount entered cannot be higher than the game balance.
  • The "Amount" entered is less than or more than the set limit. Need to enter the amount in the set limit.

How to add the bank account required for withdrawal?

  • Click "My Bank Account" in the profile menu.
  • Click "Add Bank Account" and a small window will popup.
  • Select "Bank", enter "Account Number" and "Full Name" in the popup window.
  • After completion, click the "Add Bank" button to successfully add a bank account.

Reasons for failure and solutions:

  • Shows that the bank account already exists. Because this bank account has already been used by other players, it is recommended to add another bank account.

How to correct the wrong withdrawal bank account?

  • Click "My Bank Account" in the profile menu.
  • Click "Edit" in the bank account you want to correct, and a small window will popup.
  • Correct your bank account information in the popup window.
  • After completion, click the "Edit Bank" button to successfully correct the bank account.

Reasons for failure and solutions:

  • Shows that the bank account already exists. Because this bank account has already been used by other players, it is recommended to add another bank account.

Withdrawal request has been rejected, but game point is not returned to the game ID. How?

Withdrawal request has been approved, but your bank did not receive the money or the amount does not match. How?

Withdrawal request was submitted and game point has been deducted, but no historical transaction records can be found. How?

Transfer Game Point

How to transfer game point to another game ID?

  • Click "Transfer" on the homepage.
  • Select "From Game" and "To Game" in the form, and enter the "Amount" to be transferred.
  • After completion, click the "Transfer" button in the form to successfully transfer the game points.

Reasons for failure and solutions:

  • If you choose the same game to transfer, it will be rejected. Please select a different type of game to transfer.

Transfer request was submitted and the game point of the designated game account has been deducted, but the game destination does not get the game point. How?

  • Click "History" on the homepage.
  • View the transaction history of this transfer:
    • If that transaction record shows "Pending", the game may be under maintenance. You just need to wait for our operator to handle it for you.
    • If this transaction record shows "Approved", please contact to customer service for details. Contact information

Check Transaction History

How to check your historical transaction records?

  • Click "History" on the homepage.
  • In the "Transaction Form", select the time and transaction type you want to search.
  • Click the "Submit" button after completion, and your transaction history will be displayed.
  • If you want to read a more complete transaction record, you can click "view" for the record you want to read, and a small window will popup to display the complete information.

3. Games Operation Method

Game Account

How to get the game ID?

  • Click "Game ID" on the homepage.
  • Select the game type you want to view in the game list, and click "view".
  • The small window that popup will display the game username and password.

How to change the password of the game account?

  • Click "Game ID" on the homepage.
  • Select the game type you want to view in the game list, and click "view".
  • After the small window popup, click the "Change Password" button.
  • Enter a new password. Click "Confirm" to successfully change the password of the game account.

What game requires username and password to login to the game?

  • Different game developers have different ways to log in to the game. If the game you see on this website has a "Download" button, when you download and install the game, you need the username and password to log in to the game.
  • Some games can be opened in the browser (non-HTML5 games) and require a username and password to log in.

Download Game Application

How to download and install games?

  • Click "Game ID" on the homepage.
  • Select the game you want to download in the game list, and click "Check Details".
  • After the small window popup, click the "Download" button.
  • Select the download link suitable for your device and click the link button.
  • After the download is complete, install the game application according to your device requirements.

Reasons for failure and solutions:

  • Different game developers have different ways to log in to the game, and not all games have applications that can be downloaded.

What games can be downloaded on your device?

Different game developers have different ways to log in to the game. If the game you see on this website has a "Download" button, it means that the game can be downloaded and installed on your device.

What devices support this type of game?

When the "Download" button is clicked, all download links will display the device type. Different game developers will provide applications for different devices. Examples are as follows:

  • Android OS
  • Apple iOS
  • Microsoft Windows

HTML5 Games

What is the HTML5 game?

HTML5 games that you can directly use the browser to log in without downloading and installing any applications on your device. Save a lot of trouble, and start the game quickly.

How to login to HTML5 game?

  • Click "Game ID" on the homepage.
  • Select the game you want to play in the game list, and click "view".
  • After the small window popup, click the "Play Now" button.
  • At this time, you will directly log in to the game.

What games support HTML5?

  • Different game developers have different ways to log in to the game. If the game you see on this website has a "Play Now" button, you can directly log in to the HTML5 game.
  • Not all games support HTML5, it needs to be decided according to the conditions of the game developer.
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